Privacy Policy and Terms of Use

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

Personal Information
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. We collect information from you when you register on our site, place an order, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site. We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the to improve our website in order to better serve you, to quickly process your transactions, to ask for ratings and reviews of services or products and to follow up with them after correspondence (live chat, email or phone inquiries)

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Cookies
Our site implements “cookies”, small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to help remember and process the items in the shopping cart and understand and save user’s preferences for future visits. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled.

Information Collected Automatically

We also automatically collect certain information, including:

  • Internet Protocol (“IP”) address used to connect your computer to the Internet;
  • Computer, device and connection information, such as browser type and version, operating system and/or mobile platform;
  • Uniform Resource Locator (“URL”) click stream data, including date and time stamp, referring and exit URLs, search terms you used and pages you visited or searched for on prevelo.com;

This information is used to prevent fraud, detect malicious attacks and to understand user behavior and improve user experience.

Third Parties
We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Behavioral Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

    Fair Information Practices
    The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices, should a data breach occur we will notify users via email within 7 days.

    Purchase of Bicycles

    All bicycle purchases are subject to the warnings contained on product labels, in the owners manual.

    As with many recreational activities, bicycling can be hazardous and accidents can and do occasionally occur. Make sure that you understand the importance of each of the following items listed below.  Buyers, and those supervising riders, assume complete responsibility for each of these items:

    • The need to wear a helmet and other appropriate protective gear and the consequences of not wearing them.
    • The need for bike lights and additional reflectors for riding at dawn, dusk and after dark.
    • The need for the rider to properly understand bicycle operation, including brake operation, and for regular equipment maintenance.
    • The need for adult supervision for child riders.
    • The proper usage and adjustment of the wheel and seat post retention mechanism on my bicycle.
    • The importance of reading the bicycle owner’s manual.
    • Unless assembled in by a professional bicycle mechanic, the proper reassembly of my equipment.

    Understand that bicycle riding involves certain risks, including but not limited to the risk of serious injury or death. When you ride, or allow a child to ride, you assume full responsibility for the risks involved. Ensure that children are properly instructed on bicycle operation and supervised.  Explain these points to others who use the bicycle, including parents, guardians or supervisors of children who use the bicycle.

     

    Terms of Use

    Ownership; Restrictions on Use of Materials
    The entire content included in this site, including but not limited to text, graphics or code, is owned by or licensed to us. We reserve the right to make changes to the content of this site at any time without notice, including with respect to our products, equipment, specifications, models, colors, and materials. You may download, view, and print text and graphics from this site, provided that such content is only used for informational, non-commercial purposes, and is not modified or altered in any way. Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any information or content from this site in whole or in part without Our prior written permission. Triunfo Sports and Prevelo Bikes are trademarks of Triunfo Sports LLC. Other trademarks, service marks, slogans, logos and trade names identified on this site are either our trademarks or trademarks of a third party licensor or other provider. None of these marks, names or logos may be used without the prior written consent of their owner.

    Disclaimer
    THE CONTENT IN THIS SITE IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE OPERATION OF THIS SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

    Contacting Us
    If there are any questions regarding this privacy policy and/or terms of use, you may contact us using the contact form or mailing address below: