Shipping Terms

This page contains our shipping terms. For our return policy click here: 30 Day Guarantee and Return Policy

Flat Rate Bike Shipping

All bikes ship within the 48 contiguous states of USA ship for low flat rates 

Flat Rate Bike Shipping
2 Day 1 Day Express
Alpha Zero
$19
$69
$119
Alpha One
$19 $69 $119
Alpha Two $19 $69 $119
Alpha Three $19 $99 $169
Alpha Four $19 $99 $169
Alpha Five $19 $99 $169
Zulu One $39 $69 $119
Zulu Two $39 $99 $169
Zulu Three $39 $99 $169
Zulu Four $39 $99 $169
Zulu Five $49 $159 $209

 

Parts and Accessories

Orders without a bike over $99 ship for FREE.  Orders under $99 ship for a flat rate of $8. 

 

Processing Times

Generally orders ship same day if ordered before 12PM Pacific Time on business days.  Orders placed on non-business days, or after 12PM Pacific Time on business days will ship out the next business day.

There are some exceptions that may take longer to ship:
Pre-orders: There will be a note on the product page and on your order that explains when your pre-order will ship
Options:  The following options take extra prep time and may delay your shipment by one business day: HEIR Fork upgrade, dropper post upgrade.

Shipping Method

Our standard shipping methods for Flat Rate Bike Shipping for bikes within the 48 contiguous states are UPS Ground and FedEx Ground. Note that we may use alternative shipments outside of the 48 contiguous states or for smaller packages.  For 2 day shipping we will choose a shipping method where the carrier quotes a delivery date that would arrive in 2 business days. For 1 day shipping we will choose a shipping method where the carrier quotes a delivery date that would arrive in 1 business day.

 

UPS Ground Shipping Estimated Transit Times

The map below illustrates Ground Shipping transit times to US regions once orders leave our warehouse in California.

ground transit times


Transit times are subject to weather and other carrier delays.
We do our best to keep this map up to date.  But UPS can change transit times.  For the most up to date transit times visit ups.com

If you have questions about shipping times, please contact us.

 


Warehouse Location

All bikes ship directly from our warehouse in Westlake Village, California, USA.

 

Expedited Shipping

Expedited shipping options are available on the checkout page. If you would like other expedited shipping options, please call us at (805) 557-8300 or send us a message.  Expedited shipping fees are non-refundable.

 

Alaska & Hawaii

There are no returns for bikes sent to Alaska & Hawaii.  All sales are final

Accessories Alpha Series/HEIR Forks Zulu One, Zulu Two, Zulu Three Zulu Four Zulu Five
Shipping Cost 35 USD (FREE if included with bicycle order or for orders over $99) $95 per bike $115 per bike $135 per bike $165 per bike

 

APO & DPO Addresses

Due to new maximum dimensions for USPS service, we can no longer ship bikes to APO & DPO addresses.  We can ship parts and accessories to APO & DPO addresses.  If you have a regular international address (not an APO or DPO address) where you can receive shipments, you can enter that address at checkout and we can ship there. 

 

There are no returns for bikes sent to APO/DPO addresses. All sales are final.


 

PO Boxes

We generally do not ship to PO boxes that do not accept UPS and FexEx deliveries.  If you need a bike shipped to a PO box, please contact us before ordering.

 

Canadian Shipping  

Prevelo Bikes pays all duties and costs associated with customs clearance and crossing the border into Canada. After checkout, you will not be responsible for any further import duties or taxes.

Flat Rate Canadian Shipping

Item Shipping Cost
Accessories 19 USD (FREE if included with bicycle order)
Alpha Zero, One, Two, Three 29 USD per bike
Alpha Four, Alpha Five 49 USD per bike
Zulu One 159 USD per bike
Zulu Two 179 USD per bike
Zulu Three 239 USD per bike
Zulu Four 259 USD per bike
Zulu Five 319 USD per bike

 

There are no returns for orders shipped to Canada.  All sales are final.

We strongly recommend that Canadian customers not order items like knee pads, gloves and helmets.  These types of items frequently need to be exchanged because of fit and we cannot accommodate those exchanges and returns.

 

International Shipping (outside US and Canada)

Prevelo Bikes ships to other international destinations at discounted rates.  Rates are calculated at checkout.

    • All international sales are final.  There are no returns for international shipments.
    • Buyer is responsible for any import duties and taxes that may apply at the destination country.
    • The destination country may bill you for duties and taxes as a condition for delivery.  It is the buyer's responsibility to make sure such duties and taxes are paid.  If any international shipment is returned for any reason, including because of failure to pay duties and taxes, refusal of delivery, or inability to deliver, the full actual cost of shipping in both directions will be deducted from any refund.


    Restricted Items

    Please note that the following items do not ship outside of the continental United States.

    • Transition knee pads
    • Transition elbow pads
    • Gloves
    • Freewheel kits purchased separately from bicycles
    • Outlet bikes
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