Money Back Guarantee

We appreciate that you put your trust in us when you order a bicycle sight unseen. We’re confident that the lucky person who’s going to ride this bike will love it. To be sure, we encourage you to buy it, try it out on a clean dry surface and if for any reason you don’t love it, you can return it to us within 30 days for an exchange or a full refund (minus shipping costs). Just make sure to hold onto the original packaging until you know it’s right.

Rules and Stuff:

• Due to high shipping costs, sales outside of the 48 contiguous states of the USA, including sales to Canada, Alaska, Hawaii, Puerto Rico, APO and international addresses, are not returnable.  All sales to these locations are final.
• Shipping Charges: Shipping costs are non-refundable.  If you return a product, we will pay the cost of shipping the order back to us, but your outbound shipping cost will not be refunded.
  • If you return an item that received promotional free shipping, then an amount equal to the ground shipping charge that would normally apply will be deducted from your refund.
  • If you purchase a bike with accessories, and return any of the accessories but not the bike, then an amount equal to the ground shipping charge that would normally apply to the accessories will be deducted from your refund.
• Assembly Fees: Assembly fees are non-refundable. Additionally, if you return a bike for which an assembly fee has been paid, and you choose to have the bike shop pack the bike to return it to Prevelo for you, there is a $100 re-packaging fee.
• Outlet Bikes:  Bikes purchased from the outlet section are returnable within 7 days.
• Refunds will be credited back to the original payment method that you used to make the purchase.
• Bikes: We encourage you to try out your new bike.  Assemble it, make sure it's the right size, and test it out on clean dry surface.  If you feel you need to test the bike outside to get a sense of whether it's the right bike, go for it. Please treat this like a bike shop test ride in a parking lot. Try to keep the bike looking clean and new and don't take the bike on a long ride, on dirt trails, or in mud. We're all about getting grimy on bikes, but please wait until you are sure you want to keep the bike before setting your Prevelo loose in the dirt.  Bikes must be returned in unblemished condition in original packaging. The safest way to make sure there will be no issues with a return is to make sure the bike is the correct size while indoors. If the bike has signs of use beyond a short test ride or signs of use on dirt or a wet surface (such as dirt on the tires or tire wear) or has scuffs or scratches on the brake levers, pedals, fork, or drop outs, there will be a 10% restocking fee.
  
• Apparel and Accessories:  Items must be in clean unused condition and must be in their original packaging with all tags attached.
• Promotional Items/Bundles: If your order contains any items that were discounted or free when combined with the purchase of an item that is being returned, those items must be included in the return. If they are not included in the return, then the full retail value of those items will be deducted from any amount refunded. 
  

The following items cannot be returned:

• Any part or accessory that has been installed. Returns of wheels, grips, dropper posts, cranks and other parts that show signs that they were installed on a bike will incur a 25% restocking fee.
• Suspension forks

Exchanges
Want to exchange for a different model or color?  After you process your return, simply place a new order for the exchange merchandise. That means you'll claim your new item and get it fast!