You can find instructions for operating the Presta valve on the Zulu and Bravo Series tires at the bottom of the tire pressure guide page.

Prevelo bikes come almost fully assembled. Here are the complete assembly requirements for each bike:

Alpha Zero: (1) attach handlebar to steerer tube and (2) adjust seat height

14" and 16" bikes: (1) attach handlebar to stem, (2) attach pedals and (3) adjust seat height

20", 24" and 26" bikes: (1) attach handlebar to stem, (2) attach front wheels, (3) attach pedals and (4) adjust seat height

You can view assembly instructions for all bikes here:

Please consult our nifty tire pressure guide.

Prevelo bikes come almost fully assembled. Here are the complete assembly requirements for each bike:

Alpha Zero: (1) attach handlebar to steerer tube and (2) adjust seat height

14" and 16" bikes: (1) attach handlebar to stem, (2) attach pedals and (3) adjust seat height

20", 24" and 26" bikes: (1) attach handlebar to stem, (2) attach front wheels, (3) attach pedals and (4) adjust seat height

You can view assembly instructions for all bikes here:

Prevelo bikes come almost fully assembled. Here are the complete assembly requirements for each bike:

Alpha Zero: (1) attach handlebar to steerer tube and (2) adjust seat height

14" and 16" bikes: (1) attach handlebar to stem, (2) attach pedals and (3) adjust seat height

20", 24" and 26" bikes: (1) attach handlebar to stem, (2) attach front wheels, (3) attach pedals and (4) adjust seat height

You can view assembly instructions for all bikes here:

Please consult our nifty tire pressure guide.

Please see the Trade-Up Club Terms here: Trade-Up Club

If your order has not shipped you can request to have it cancelled using the form here: Cancel Order

Note that it's possible that your order could be shipped and the status has not been updated. This isn't common, but in that event you would need to wait until you receive your order and then return it for a refund.

At Prevelo, our Outlet is where we offer bikes that have been gently used, cosmetically blemished, returned, or traded in. Each bike is thoroughly inspected and certified by our team before being listed at a discounted price.

We often get asked if a specific bike will be available in the Outlet—and we totally understand why! However::

• There’s no schedule or restock plan. Outlet bikes come from returns, blemishes, trade-ins, demos, or other one-off situations. Because of this, we don’t know what models will become available or when.

• Inventory is entirely unpredictable. We can’t forecast which bikes will be listed, in what sizes, or how frequently.

• Some bikes may never appear. Certain models or sizes may be very rare or never show up in the Outlet at all.

We don’t offer notifications, waitlists, or reservations for Outlet bikes. We know that can be a bit frustrating—but we want to be transparent: the best way to find an Outlet bike is simply to check the Outlet page regularly.

At Prevelo, our Outlet is where we offer bikes that have been gently used, cosmetically blemished, returned, or traded in. Each bike is thoroughly inspected and certified by our team before being listed at a discounted price.

We often get asked if a specific bike will be available in the Outlet—and we totally understand why! However::

• There’s no schedule or restock plan. Outlet bikes come from returns, blemishes, trade-ins, demos, or other one-off situations. Because of this, we don’t know what models will become available or when.

• Inventory is entirely unpredictable. We can’t forecast which bikes will be listed, in what sizes, or how frequently.

• Some bikes may never appear. Certain models or sizes may be very rare or never show up in the Outlet at all.

We don’t offer notifications, waitlists, or reservations for Outlet bikes. We know that can be a bit frustrating—but we want to be transparent: the best way to find an Outlet bike is simply to check the Outlet page regularly.

Prevelo now uses Shopify’s new customer accounts, which are password-free and secure. You can log in quickly using a one-time verification code sent to your email.

Logging in lets you view past orders, track shipments, and update your address or payment info.

Visit prevelo.com/account.
Or, click the person icon or Account link at the top right corner of any page.

Type the email address you used for your order or when you signed up.

Then click Continue.

Within a few seconds, you’ll receive an email from Prevelo Bikes with a 6-digit login code.
If you don’t see it:

• Check your Spam or Promotions folder

• Make sure you entered the correct email address

• Wait a moment — sometimes it takes up to a minute

Once the code arrives, enter it on the login screen.

After entering the code, you’ll be logged in automatically.
You can now:

• View your order history

• Track current orders

If you’re having trouble logging in:

• Try using a different browser or device

• Clear your browser cache and cookies

• Make sure your email app isn’t blocking Shopify emails

• If you still can’t log in, contact us and we’ll help verify your account

Prevelo bikes are inventoried at Prevelo bike Headquarters in Westlake Village, California. We have a showroom here with a fleet of bikes for little riders to test ride. If you want to visit, please contact us and make an appointment so we can be sure to have someone ready to assist you.

We have a small handful of dealers listed on our Dealer List. If you plan on visiting a dealer, it's a good idea to call ahead and see if they have the model you are interested in.

If you are not within driving distance of Westlake Village, California or a dealer, you can order a bike through prevelobikes.com. We understand that some parents might have some trepidation about ordering a bike online. If you have any questions about fit, please contact us and we'll be happy to help you out, or consult our size guide (we have >98% success rate rate of getting children properly fitted this way). And to be certain that you love the bike, we have a 30 Day Money Back Guarantee.

Our outlet bikes don't follow a regular restocking schedule. The availability of bikes in our outlet section depends on various factors including trade-ins, demo bikes, and occasional overstock. Since each outlet bike is unique, we cannot predict future inventory or when specific models will become available.

We currently don't offer an inventory notification system for outlet bikes. We recommend checking our outlet page regularly if you're interested in purchasing an outlet bike, as they tend to sell quickly once listed.

For the most up-to-date selection, please visit our outlet page at: https://prevelo.com/pages/outlet-bike-availability

Yes, we offer special pricing to qualified full-time members of the bicycle, outdoor recreation and moto industries. You can apply for the Prevelo Pro-Program here: The Prevelo Pro Program

Prevelo now uses Shopify’s new customer accounts, which are password-free and secure. You can log in quickly using a one-time verification code sent to your email.

Logging in lets you view past orders, track shipments, and update your address or payment info.

Visit prevelo.com/account.
Or, click the person icon or Account link at the top right corner of any page.

Type the email address you used for your order or when you signed up.

Then click Continue.

Within a few seconds, you’ll receive an email from Prevelo Bikes with a 6-digit login code.
If you don’t see it:

• Check your Spam or Promotions folder

• Make sure you entered the correct email address

• Wait a moment — sometimes it takes up to a minute

Once the code arrives, enter it on the login screen.

After entering the code, you’ll be logged in automatically.
You can now:

• View your order history

• Track current orders

If you’re having trouble logging in:

• Try using a different browser or device

• Clear your browser cache and cookies

• Make sure your email app isn’t blocking Shopify emails

• If you still can’t log in, contact us and we’ll help verify your account

Prevelo now uses Shopify’s new customer accounts, which are password-free and secure. You can log in quickly using a one-time verification code sent to your email.

Logging in lets you view past orders, track shipments, and update your address or payment info.

Visit prevelo.com/account.
Or, click the person icon or Account link at the top right corner of any page.

Type the email address you used for your order or when you signed up.

Then click Continue.

Within a few seconds, you’ll receive an email from Prevelo Bikes with a 6-digit login code.
If you don’t see it:

• Check your Spam or Promotions folder

• Make sure you entered the correct email address

• Wait a moment — sometimes it takes up to a minute

Once the code arrives, enter it on the login screen.

After entering the code, you’ll be logged in automatically.
You can now:

• View your order history

• Track current orders

If you’re having trouble logging in:

• Try using a different browser or device

• Clear your browser cache and cookies

• Make sure your email app isn’t blocking Shopify emails

• If you still can’t log in, contact us and we’ll help verify your account

Interested in becoming a Prevelo Authorized Reseller? Fill out the dealer application here: Authorized Dealer Application

Prevelo now uses Shopify’s new customer accounts, which are password-free and secure. You can log in quickly using a one-time verification code sent to your email.

Logging in lets you view past orders, track shipments, and update your address or payment info.

Visit prevelo.com/account.
Or, click the person icon or Account link at the top right corner of any page.

Type the email address you used for your order or when you signed up.

Then click Continue.

Within a few seconds, you’ll receive an email from Prevelo Bikes with a 6-digit login code.
If you don’t see it:

• Check your Spam or Promotions folder

• Make sure you entered the correct email address

• Wait a moment — sometimes it takes up to a minute

Once the code arrives, enter it on the login screen.

After entering the code, you’ll be logged in automatically.
You can now:

• View your order history

• Track current orders

If you’re having trouble logging in:

• Try using a different browser or device

• Clear your browser cache and cookies

• Make sure your email app isn’t blocking Shopify emails

• If you still can’t log in, contact us and we’ll help verify your account

Please consult the Prevelo Sizing Guide

You can contact us at (805) 557-8300 or via email using the contact form here: Contact Prevelo Support

You can contact us at (805) 557-8300 or via email using the contact form here: Contact Prevelo Support

If your young rider is having trouble getting their dropper post to lower, don’t worry — it’s a common issue, especially for lightweight kids. Dropper posts are a game-changer for confidence and control, but they sometimes take a little extra know-how and preparation for smaller riders to use them effectively.

Rider's may not be putting that full weight on the saddle when trying to activate the dropper. Most riders naturally distribute some of their weight to their hands and feet. To push a dropper post down, the rider needs to momentarily shift as much weight as possible onto the saddle — even if just for a second.

Teach kids to:

• Stand tall on the pedals

• Press the remote lever

• Then drop their hips straight down onto the saddle, like they’re plopping onto a stool

This inertial “plop” gives them the extra force they need to compress the post — even if they’re light.

Another key tip: the force needs to go directly downward. If the rider leans to one side or pushes at an angle, they’re fighting the post’s alignment and seals, which increases resistance.

Encourage them to:

• Keep their back straight

• Line up their hips over the saddle

• Push straight down, not backward or sideways

It might take a few tries, but once they get it, it becomes second nature.

For lightweight riders, even a small amount of friction in the post can make it feel stuck. Keeping the post clean and lubricated helps it move freely.

Here's how:

1. Wipe the stanchion (the shiny, sliding part of the post) clean with a soft cloth after every few rides.

2. Apply a light suspension-specific lubricant such as:

   • Maxima SC1

   • WPL ForkBoost

   • Finish Line Max Suspension Spray

3. Cycle the post up and down a few times to work in the lube, then wipe off any excess.

Do not use heavy oils or chain lube — they attract dirt and can damage seals over time.

If the post hasn’t been used in a few days, the first push can feel stiff — even for an adult.

You can help by:

• Holding the bike steady

• Having your child sit on the saddle and press the lever

• Gently pressing down on the saddle at the same time

Once the post has been cycled a couple of times, it usually moves more freely for the rest of the ride.

Read our article on Getting the Best Kids' Bike Fit

Reach our article on Teaching Children to Shift Gears

Check out our article on the Advantages and Disadvantages of Kickstands

Please see the video here: Instructions on Adjusting and Troubleshooting V-Brakes

See our derailleur adjustment video here: Derailleur Adjustment

See the article here: Adjusting Reach on Promax Hydraulic Brake Levers

Please see Air Fork Instructions

Check out the BALANCE-TEC conversion instructions here: BALANCE-TEC conversion

Please see Air Fork Instructions

It's not necessary to replace both tires at the same time. In fact, it's very common for the rear tire to wear out faster than the front, especially on children's bikes.

If your front tire still has good tread and no visible damage or dry rot, it’s perfectly fine to replace just the rear tire.

See the article here: Adjusting Reach on Promax Hydraulic Brake Levers

It's not necessary to replace both tires at the same time. In fact, it's very common for the rear tire to wear out faster than the front, especially on children's bikes.

If your front tire still has good tread and no visible damage or dry rot, it’s perfectly fine to replace just the rear tire.

Yes.

Click here: Owner's Manual

Click here: Assembly Instructions

Please see the video here: Instructions on Adjusting and Troubleshooting V-Brakes

See the article here: Adjusting Reach on Promax Hydraulic Brake Levers

All Prevelo bikes are equipped with hand brakes to ensure effective stopping power. Below is a breakdown of the braking systems for each model:

• Alpha Zero: Rear hand brake only.

• All Other Models: Front and rear hand brakes.

All Prevelo bikes are equipped with hand brakes to ensure effective stopping power. Below is a breakdown of the braking systems for each model:

• Alpha Zero: Rear hand brake only.

• All Other Models: Front and rear hand brakes.

All Prevelo bikes are equipped with hand brakes to ensure effective stopping power. Below is a breakdown of the braking systems for each model:

• Alpha Zero: Rear hand brake only.

• All Other Models: Front and rear hand brakes.

This document outlines the refund policy for purchases made at Prevelo Bikes. Understanding our refund process is essential for ensuring a smooth transaction experience. Below, we detail how refunds are processed and the exceptions that may apply.

Refunds are always processed back to the original payment method used for the purchase. This ensures that the funds are returned to the correct source. Below are the specifics regarding different payment methods:

• If you made your purchase using a credit or debit card, the refund will be credited back to that same card.

• For purchases made with a gift card, such as a Visa or American Express gift card, the funds will be returned to that gift card.

• In cases where the payment method used for the purchase has been cancelled (for example, if you closed a credit card account after making the purchase), you will need to contact your bank to inquire about receiving the refunded amount.

The only exception to the standard refund process pertains to Trade-Up Club returns. In these cases, the credit for the old bike will be refunded to the payment method used for the new bike purchase.

For any further inquiries regarding our refund policy, please feel free to reach out to our customer service team.

This document outlines the refund policy for purchases made at Prevelo Bikes. Understanding our refund process is essential for ensuring a smooth transaction experience. Below, we detail how refunds are processed and the exceptions that may apply.

Refunds are always processed back to the original payment method used for the purchase. This ensures that the funds are returned to the correct source. Below are the specifics regarding different payment methods:

• If you made your purchase using a credit or debit card, the refund will be credited back to that same card.

• For purchases made with a gift card, such as a Visa or American Express gift card, the funds will be returned to that gift card.

• In cases where the payment method used for the purchase has been cancelled (for example, if you closed a credit card account after making the purchase), you will need to contact your bank to inquire about receiving the refunded amount.

The only exception to the standard refund process pertains to Trade-Up Club returns. In these cases, the credit for the old bike will be refunded to the payment method used for the new bike purchase.

For any further inquiries regarding our refund policy, please feel free to reach out to our customer service team.

Fill out the Return Request Form to request a return.

This document outlines the refund policy for purchases made at Prevelo Bikes. Understanding our refund process is essential for ensuring a smooth transaction experience. Below, we detail how refunds are processed and the exceptions that may apply.

Refunds are always processed back to the original payment method used for the purchase. This ensures that the funds are returned to the correct source. Below are the specifics regarding different payment methods:

• If you made your purchase using a credit or debit card, the refund will be credited back to that same card.

• For purchases made with a gift card, such as a Visa or American Express gift card, the funds will be returned to that gift card.

• In cases where the payment method used for the purchase has been cancelled (for example, if you closed a credit card account after making the purchase), you will need to contact your bank to inquire about receiving the refunded amount.

The only exception to the standard refund process pertains to Trade-Up Club returns. In these cases, the credit for the old bike will be refunded to the payment method used for the new bike purchase.

For any further inquiries regarding our refund policy, please feel free to reach out to our customer service team.

Like most brands Prevelo bikes are made in Asia (specifically, Prevelo bikes are made in Taiwan, Cambodia and Thailand). The ownership, product development, marketing, graphics design, web design, and pretty much everything else, is done right here in the United States. When you buy a Prevelo bike, some of the money goes to Asia for manufacturing costs (like most brands). The rest stays in the United States.

Like most brands Prevelo bikes are made in Asia (specifically, Prevelo bikes are made in Taiwan, Cambodia and Thailand). The ownership, product development, marketing, graphics design, web design, and pretty much everything else, is done right here in the United States. When you buy a Prevelo bike, some of the money goes to Asia for manufacturing costs (like most brands). The rest stays in the United States.

Please consult our Shipping Page

See Prevelo Bikes Five Year Limited Warranty

You can submit warranty claims using the form here: Prevelo Bikes Five Year Limited Warranty

You can submit warranty claims using the form here: Prevelo Bikes Five Year Limited Warranty