You can find instructions for operating the Presta valve on the Zulu and Bravo Series tires at the bottom of the tire pressure guide page.

Yes, Prevelo offers discounts to military, law enforcement and first responders. You can verify your credentials and active your discount here: Military and First Responder Discount

Yes! We ship to most countries worldwide. The easiest way to check if we deliver to your specific location is to:

1. Add items to your cart

2. Proceed to checkout

3. Enter your address

4. Available shipping options and costs will be displayed based on your location

Our shipping terms are available on our dedicated shipping page: Prevelo Shipping Information

This page contains complete information about:

• Shipping costs

• International shipping policies

• Customs and duties information

If you have any questions after reviewing the shipping page or checking availability at checkout, please contact our customer service team for assistance.

Yes, we offer special pricing to qualified full-time members of the bicycle, outdoor recreation and moto industries. You can apply for the Prevelo Pro-Program here: The Prevelo Pro Program

Yes, we offer special pricing to qualified full-time members of the bicycle, outdoor recreation and moto industries. You can apply for the Prevelo Pro-Program here: The Prevelo Pro Program

Prevelo now uses Shopify’s new customer accounts, which are password-free and secure. You can log in quickly using a one-time verification code sent to your email.

Logging in lets you view past orders, track shipments, and update your address or payment info.

Visit prevelo.com/account.
Or, click the person icon or Account link at the top right corner of any page.

Type the email address you used for your order or when you signed up.

Then click Continue.

Within a few seconds, you’ll receive an email from Prevelo Bikes with a 6-digit login code.
If you don’t see it:

• Check your Spam or Promotions folder

• Make sure you entered the correct email address

• Wait a moment — sometimes it takes up to a minute

Once the code arrives, enter it on the login screen.

After entering the code, you’ll be logged in automatically.
You can now:

• View your order history

• Track current orders

If you’re having trouble logging in:

• Try using a different browser or device

• Clear your browser cache and cookies

• Make sure your email app isn’t blocking Shopify emails

• If you still can’t log in, contact us and we’ll help verify your account

At Prevelo, our Outlet is where we offer bikes that have been gently used, cosmetically blemished, returned, or traded in. Each bike is thoroughly inspected and certified by our team before being listed at a discounted price.

We often get asked if a specific bike will be available in the Outlet—and we totally understand why! However::

• There’s no schedule or restock plan. Outlet bikes come from returns, blemishes, trade-ins, demos, or other one-off situations. Because of this, we don’t know what models will become available or when.

• Inventory is entirely unpredictable. We can’t forecast which bikes will be listed, in what sizes, or how frequently.

• Some bikes may never appear. Certain models or sizes may be very rare or never show up in the Outlet at all.

We don’t offer notifications, waitlists, or reservations for Outlet bikes. We know that can be a bit frustrating—but we want to be transparent: the best way to find an Outlet bike is simply to check the Outlet page regularly.

Please consult the Prevelo Sizing Guide

Please consult the Prevelo Sizing Guide

You can contact us at (805) 557-8300 or via email using the contact form here: Contact Prevelo Support

Check out our article on the Advantages and Disadvantages of Kickstands

Read our article on Getting the Best Kids' Bike Fit

Reach our article on Teaching Children to Shift Gears

Reach our article on Teaching Children to Shift Gears

If your young rider is having trouble getting their dropper post to lower, don’t worry — it’s a common issue, especially for lightweight kids. Dropper posts are a game-changer for confidence and control, but they sometimes take a little extra know-how and preparation for smaller riders to use them effectively.

Rider's may not be putting that full weight on the saddle when trying to activate the dropper. Most riders naturally distribute some of their weight to their hands and feet. To push a dropper post down, the rider needs to momentarily shift as much weight as possible onto the saddle — even if just for a second.

Teach kids to:

• Stand tall on the pedals

• Press the remote lever

• Then drop their hips straight down onto the saddle, like they’re plopping onto a stool

This inertial “plop” gives them the extra force they need to compress the post — even if they’re light.

Another key tip: the force needs to go directly downward. If the rider leans to one side or pushes at an angle, they’re fighting the post’s alignment and seals, which increases resistance.

Encourage them to:

• Keep their back straight

• Line up their hips over the saddle

• Push straight down, not backward or sideways

It might take a few tries, but once they get it, it becomes second nature.

For lightweight riders, even a small amount of friction in the post can make it feel stuck. Keeping the post clean and lubricated helps it move freely.

Here's how:

1. Wipe the stanchion (the shiny, sliding part of the post) clean with a soft cloth after every few rides.

2. Apply a light suspension-specific lubricant such as:

   • Maxima SC1

   • WPL ForkBoost

   • Finish Line Max Suspension Spray

3. Cycle the post up and down a few times to work in the lube, then wipe off any excess.

Do not use heavy oils or chain lube — they attract dirt and can damage seals over time.

If the post hasn’t been used in a few days, the first push can feel stiff — even for an adult.

You can help by:

• Holding the bike steady

• Having your child sit on the saddle and press the lever

• Gently pressing down on the saddle at the same time

Once the post has been cycled a couple of times, it usually moves more freely for the rest of the ride.

Read our article on Getting the Best Kids' Bike Fit

If your young rider is having trouble getting their dropper post to lower, don’t worry — it’s a common issue, especially for lightweight kids. Dropper posts are a game-changer for confidence and control, but they sometimes take a little extra know-how and preparation for smaller riders to use them effectively.

Rider's may not be putting that full weight on the saddle when trying to activate the dropper. Most riders naturally distribute some of their weight to their hands and feet. To push a dropper post down, the rider needs to momentarily shift as much weight as possible onto the saddle — even if just for a second.

Teach kids to:

• Stand tall on the pedals

• Press the remote lever

• Then drop their hips straight down onto the saddle, like they’re plopping onto a stool

This inertial “plop” gives them the extra force they need to compress the post — even if they’re light.

Another key tip: the force needs to go directly downward. If the rider leans to one side or pushes at an angle, they’re fighting the post’s alignment and seals, which increases resistance.

Encourage them to:

• Keep their back straight

• Line up their hips over the saddle

• Push straight down, not backward or sideways

It might take a few tries, but once they get it, it becomes second nature.

For lightweight riders, even a small amount of friction in the post can make it feel stuck. Keeping the post clean and lubricated helps it move freely.

Here's how:

1. Wipe the stanchion (the shiny, sliding part of the post) clean with a soft cloth after every few rides.

2. Apply a light suspension-specific lubricant such as:

   • Maxima SC1

   • WPL ForkBoost

   • Finish Line Max Suspension Spray

3. Cycle the post up and down a few times to work in the lube, then wipe off any excess.

Do not use heavy oils or chain lube — they attract dirt and can damage seals over time.

If the post hasn’t been used in a few days, the first push can feel stiff — even for an adult.

You can help by:

• Holding the bike steady

• Having your child sit on the saddle and press the lever

• Gently pressing down on the saddle at the same time

Once the post has been cycled a couple of times, it usually moves more freely for the rest of the ride.

See our derailleur adjustment video here: Derailleur Adjustment

The clicking or buzzing sound you hear when coasting on your bicycle is completely normal and comes from the pawls in your rear hub (this occurs on all Prevelo bikes with pedals). When you stop pedaling, these spring-loaded pawls click up and down over the teeth of the drive ring inside the hub, producing the distinctive buzz you hear. This mechanism is essential for your bike's function, allowing you to coast without the pedals turning.

Premium hubs often have more pawls and engagement points, which can result in a louder, more pronounced sound. For detailed information about hub technology and why higher-quality hubs tend to make more noise, please visit our blog at: https://prevelo.com/blogs/news/the-science-behind-bicycle-hub-sounds-why-premium-hubs-click-louder

Please see the video here: Instructions on Adjusting and Troubleshooting V-Brakes

The clicking or buzzing sound you hear when coasting on your bicycle is completely normal and comes from the pawls in your rear hub (this occurs on all Prevelo bikes with pedals). When you stop pedaling, these spring-loaded pawls click up and down over the teeth of the drive ring inside the hub, producing the distinctive buzz you hear. This mechanism is essential for your bike's function, allowing you to coast without the pedals turning.

Premium hubs often have more pawls and engagement points, which can result in a louder, more pronounced sound. For detailed information about hub technology and why higher-quality hubs tend to make more noise, please visit our blog at: https://prevelo.com/blogs/news/the-science-behind-bicycle-hub-sounds-why-premium-hubs-click-louder

If you have experienced a situation where the noodle, also known as the cable holder, has fallen out of your brake system, you can easily resolve this issue by following our instructional video.

To fix the brake noodle that has fallen out, please refer to the video linked below:

• Fixing a Brake Noodle that Fell Out

Please see the video here: Instructions on Adjusting and Troubleshooting V-Brakes

See our derailleur adjustment video here: Derailleur Adjustment

The clicking or buzzing sound you hear when coasting on your bicycle is completely normal and comes from the pawls in your rear hub (this occurs on all Prevelo bikes with pedals). When you stop pedaling, these spring-loaded pawls click up and down over the teeth of the drive ring inside the hub, producing the distinctive buzz you hear. This mechanism is essential for your bike's function, allowing you to coast without the pedals turning.

Premium hubs often have more pawls and engagement points, which can result in a louder, more pronounced sound. For detailed information about hub technology and why higher-quality hubs tend to make more noise, please visit our blog at: https://prevelo.com/blogs/news/the-science-behind-bicycle-hub-sounds-why-premium-hubs-click-louder

Please see the video here: Instructions on Adjusting and Troubleshooting V-Brakes

If your child’s Zulu Series bike (Zulu One, Zulu Two, Zulu Three, Zulu Four or Zulu Five) has a flat tire or a tube that won’t hold air, don’t worry — we’ve got you covered.

Zulu bikes use rims drilled for Presta valves, which are narrower than the valves found on many common bike tubes. Most tubes you’ll find at big box stores are designed for Schrader valves, which are wider and won’t fit through the Presta-sized valve hole in the rim. Attempting to force a Schrader valve through the rim can damage both the valve and the wheel.

We carry the exact replacement tubes with the correct valve type and sizing for all Zulu Series bikes.

👉 Order a replacement tube here

• Always check the inside of the tire for debris like thorns or glass before installing a new tube.

• Inflate the new tube slightly before installing it to reduce the risk of pinching.

• If you're unfamiliar with Presta valves, this guide shows how to use and inflate them properly.

It's not necessary to replace both tires at the same time. In fact, it's very common for the rear tire to wear out faster than the front, especially on children's bikes.

If your front tire still has good tread and no visible damage or dry rot, it’s perfectly fine to replace just the rear tire.

If you have experienced a situation where the noodle, also known as the cable holder, has fallen out of your brake system, you can easily resolve this issue by following our instructional video.

To fix the brake noodle that has fallen out, please refer to the video linked below:

• Fixing a Brake Noodle that Fell Out

Packing Options

There are three main packing options when flying with a bike: a cardboard bike box, a soft-sided bike travel bag, and a hard-sided bike case.

1. Cardboard Bike Box: If you still have it, you can use the box your Prevelo came in. If you don't have the box anymore, you might be able to get one from a local bike shop. They're lightweight and disposable, which can be convenient. However, they offer limited protection and are vulnerable to rough handling and moisture.

2. Soft Case: Soft-sided bike bags provide more protection than a cardboard box and are typically easier to store when not in use. Look for models with internal frame supports, padded compartments, and secure wheel storage. Soft cases strike a balance between portability and protection but still require careful packing.

3. Hard Case: A hard-sided case offers the best protection. These are ideal for frequent flyers or those carrying high-end bikes. They are typically heavier and bulkier, which may incur higher fees or handling challenges, but they provide peace of mind in transit.

Airline Policies and Fees

Every airline has different policies regarding bike transport, including size restrictions, weight limits, and fees. Before booking your flight, check the following with the airline:

• Bike Fee: Some airlines charge a specific fee for bikes, while others treat them as regular checked baggage if they fall within standard size and weight limits.

• Size Limits: Most airlines have maximum linear dimensions (length + width + height) for checked items. Exceeding this may result in oversized baggage fees.

• Weight Limits: Checked baggage weight limits vary, typically ranging from 50 to 70 pounds (23 to 32 kg). A fully packed bike case can approach or exceed these limits.

• Advance Notice or Reservation: Some carriers require advance notice if you're bringing a bike. It's a good idea to notify the airline at the time of booking.

Additional Tips

• Remove or protect delicate parts: Take off pedals, lower or remove the saddle, and turn handlebars sideways. Protect components with foam tubing or bubble wrap.

• Deflate tires slightly: Some airlines require partially deflated tires to accommodate pressure changes, though this is rarely enforced.

• Label your case: Include contact information both outside and inside the case.

As always, check with your airline for the most current policies and procedures.

Packing Options

There are three main packing options when flying with a bike: a cardboard bike box, a soft-sided bike travel bag, and a hard-sided bike case.

1. Cardboard Bike Box: If you still have it, you can use the box your Prevelo came in. If you don't have the box anymore, you might be able to get one from a local bike shop. They're lightweight and disposable, which can be convenient. However, they offer limited protection and are vulnerable to rough handling and moisture.

2. Soft Case: Soft-sided bike bags provide more protection than a cardboard box and are typically easier to store when not in use. Look for models with internal frame supports, padded compartments, and secure wheel storage. Soft cases strike a balance between portability and protection but still require careful packing.

3. Hard Case: A hard-sided case offers the best protection. These are ideal for frequent flyers or those carrying high-end bikes. They are typically heavier and bulkier, which may incur higher fees or handling challenges, but they provide peace of mind in transit.

Airline Policies and Fees

Every airline has different policies regarding bike transport, including size restrictions, weight limits, and fees. Before booking your flight, check the following with the airline:

• Bike Fee: Some airlines charge a specific fee for bikes, while others treat them as regular checked baggage if they fall within standard size and weight limits.

• Size Limits: Most airlines have maximum linear dimensions (length + width + height) for checked items. Exceeding this may result in oversized baggage fees.

• Weight Limits: Checked baggage weight limits vary, typically ranging from 50 to 70 pounds (23 to 32 kg). A fully packed bike case can approach or exceed these limits.

• Advance Notice or Reservation: Some carriers require advance notice if you're bringing a bike. It's a good idea to notify the airline at the time of booking.

Additional Tips

• Remove or protect delicate parts: Take off pedals, lower or remove the saddle, and turn handlebars sideways. Protect components with foam tubing or bubble wrap.

• Deflate tires slightly: Some airlines require partially deflated tires to accommodate pressure changes, though this is rarely enforced.

• Label your case: Include contact information both outside and inside the case.

As always, check with your airline for the most current policies and procedures.

All Prevelo bikes are equipped with hand brakes to ensure effective stopping power. Below is a breakdown of the braking systems for each model:

• Alpha Zero: Rear hand brake only.

• All Other Models: Front and rear hand brakes.

All Prevelo bikes are equipped with hand brakes to ensure effective stopping power. Below is a breakdown of the braking systems for each model:

• Alpha Zero: Rear hand brake only.

• All Other Models: Front and rear hand brakes.

All Prevelo bikes come with a 30 day Money Back Guarantee. Try it out the bike on a dry surface and if for any reason you don't love it, you can return it to us within 30 days. We even pay the return shipping. Just make sure to hold onto the original packaging until you know it's right. To learn more about the 30 Day Money Back Guarantee or to return an item, go here: Returns

All Prevelo bikes come with a 30 day Money Back Guarantee. Try it out the bike on a dry surface and if for any reason you don't love it, you can return it to us within 30 days. We even pay the return shipping. Just make sure to hold onto the original packaging until you know it's right. To learn more about the 30 Day Money Back Guarantee or to return an item, go here: Returns

This document outlines the refund policy for purchases made at Prevelo Bikes. Understanding our refund process is essential for ensuring a smooth transaction experience. Below, we detail how refunds are processed and the exceptions that may apply.

Refunds are always processed back to the original payment method used for the purchase. This ensures that the funds are returned to the correct source. Below are the specifics regarding different payment methods:

• If you made your purchase using a credit or debit card, the refund will be credited back to that same card.

• For purchases made with a gift card, such as a Visa or American Express gift card, the funds will be returned to that gift card.

• In cases where the payment method used for the purchase has been cancelled (for example, if you closed a credit card account after making the purchase), you will need to contact your bank to inquire about receiving the refunded amount.

The only exception to the standard refund process pertains to Trade-Up Club returns. In these cases, the credit for the old bike will be refunded to the payment method used for the new bike purchase.

For any further inquiries regarding our refund policy, please feel free to reach out to our customer service team.

All Prevelo bikes come with a 30 day Money Back Guarantee. Try it out the bike on a dry surface and if for any reason you don't love it, you can return it to us within 30 days. We even pay the return shipping. Just make sure to hold onto the original packaging until you know it's right. To learn more about the 30 Day Money Back Guarantee or to return an item, go here: Returns

Fill out the Return Request Form to request a return.

Shipping costs can be viewed here: Shipping Terms and Costs

If you would like to know the cost to ship to a particular destination, the best way is to add your items to your cart, and during checkout, but before you enter payment information, you will see shipping options with costs.

Like most brands Prevelo bikes are made in Asia (specifically, Prevelo bikes are made in Taiwan, Cambodia and Thailand). The ownership, product development, marketing, graphics design, web design, and pretty much everything else, is done right here in the United States. When you buy a Prevelo bike, some of the money goes to Asia for manufacturing costs (like most brands). The rest stays in the United States.

Shipping costs can be viewed here: Shipping Terms and Costs

If you would like to know the cost to ship to a particular destination, the best way is to add your items to your cart, and during checkout, but before you enter payment information, you will see shipping options with costs.

Shipping costs can be viewed here: Shipping Terms and Costs

If you would like to know the cost to ship to a particular destination, the best way is to add your items to your cart, and during checkout, but before you enter payment information, you will see shipping options with costs.

Like most brands Prevelo bikes are made in Asia (specifically, Prevelo bikes are made in Taiwan, Cambodia and Thailand). The ownership, product development, marketing, graphics design, web design, and pretty much everything else, is done right here in the United States. When you buy a Prevelo bike, some of the money goes to Asia for manufacturing costs (like most brands). The rest stays in the United States.

Note: This policy is for USA bound bikes.

At Prevelo, we work with FedEx and UPS to ensure your bike arrives safely. In our experience, 99.99% of packages are successfully delivered, and when issues do arise, they're usually resolved quickly.

Our promise: We will never leave you without your purchase. If a package is truly lost after our investigation, we'll send a replacement or provide a full refund.

Our shipping team has successfully delivered tens of thousands of bikes to families across the country. They understand the shipping system inside and out and are experts at tracking down packages that seem to have gone astray.

Here's what we've learned: Many customers contact us convinced their package is lost forever - only to have it show up within a few days. Tracking systems aren't perfect, packages get mis-scanned, and sometimes they take unexpected routes. That's why we ask for your patience while we work with our carriers to locate your shipment. In nearly every case, the package arrives safely.

If timely delivery is critical for your needs (birthday, holiday, special event), we strongly recommend selecting an expedited shipping option at checkout. These services come with time-based delivery guarantees from the carriers.

We're here to help! While shipping delays can be concerning, most situations resolve themselves within a few days. Here's how we handle different scenarios:

What's happening: Sometimes tracking appears to freeze at one location. This is usually a scanning issue, and the package is still moving through the system.

What we'll do: We'll monitor the shipment and work with the carrier to get updates. These situations typically resolve within a few days.

What's happening: The package may have been:

• Delivered to a neighbor or nearby address by mistake

• Left in an unexpected location on your property

• Picked up by someone else at your address

• Unfortunately, stolen from your delivery location

What we'll do:

1. We'll initiate a carrier investigation to verify the delivery location

2. We'll ask you to check with neighbors and around your property

3. If we suspect theft, we may request that you file a police report for documentation

We work closely with FedEx and UPS to locate packages, and we ask for your patience during this process. We allow carriers up to 21 days from the original estimated delivery date to resolve shipping issues.

Why 21 days? While most issues are resolved much sooner (typically within 3-7 days), some situations require more time for the carrier to investigate thoroughly. This approach helps us avoid sending duplicate shipments that create hassle for you.

At Prevelo, we conduct our own thorough investigation alongside the carrier's efforts. Even if a carrier reports a package as "lost," our experienced team continues to track and investigate - we've learned that packages reported as lost often still make their way to customers.

Why does this matter to you? Sometimes carriers, wanting to provide quick closure to concerned customers, may prematurely conclude a package is lost. However, our years of experience have shown us that many of these "lost" packages are simply delayed and eventually arrive. That's why we rely on our own team's expertise to determine when a package is truly lost before sending a replacement or issuing a refund.

This careful approach protects you from the hassle of receiving duplicate orders and having to arrange returns. Rest assured, if our investigation confirms your package cannot be recovered, we'll promptly send a replacement or provide a full refund - you'll never be left without your purchase.

• We'll stay in communication throughout the process with regular updates

• We'll work directly with the carrier so you don't have to

• We'll resolve the issue either by locating your package or providing a replacement/refund after the investigation period

Be patient: Most shipping issues resolve within a few days, even when tracking seems stuck. Your patience during the investigation period helps us avoid duplicate shipments.

Cooperate with our investigation:

• If the carrier says they delivered to a specific location (back porch, side door, etc.), please check that area

• If tracking shows delivery to a neighbor, please check with them

• If we suspect theft, we'll need you to file a police report and provide us with the report number

Check thoroughly: Sometimes packages are left in unexpected spots - check with building management, neighbors, behind bushes, or other areas around your property

Secure delivery location: Consider having packages held at a FedEx/UPS location if theft is a concern in your area

Stay in touch: Respond to our updates so we can resolve issues as quickly as possible

If you have any concerns about your shipment, please contact us.

Please include your order number and phone number when contacting us.

• This policy applies to shipments within the United States only

• Replacement shipments are sent via standard shipping

• For high-theft areas, we recommend using FedEx/UPS hold for pickup services

We appreciate your patience and understanding. Our goal is to get your child's new bike to you while avoiding the inconvenience of duplicate deliveries that need to be returned.

Note: This policy is for USA bound bikes.

At Prevelo, we work with FedEx and UPS to ensure your bike arrives safely. In our experience, 99.99% of packages are successfully delivered, and when issues do arise, they're usually resolved quickly.

Our promise: We will never leave you without your purchase. If a package is truly lost after our investigation, we'll send a replacement or provide a full refund.

Our shipping team has successfully delivered tens of thousands of bikes to families across the country. They understand the shipping system inside and out and are experts at tracking down packages that seem to have gone astray.

Here's what we've learned: Many customers contact us convinced their package is lost forever - only to have it show up within a few days. Tracking systems aren't perfect, packages get mis-scanned, and sometimes they take unexpected routes. That's why we ask for your patience while we work with our carriers to locate your shipment. In nearly every case, the package arrives safely.

If timely delivery is critical for your needs (birthday, holiday, special event), we strongly recommend selecting an expedited shipping option at checkout. These services come with time-based delivery guarantees from the carriers.

We're here to help! While shipping delays can be concerning, most situations resolve themselves within a few days. Here's how we handle different scenarios:

What's happening: Sometimes tracking appears to freeze at one location. This is usually a scanning issue, and the package is still moving through the system.

What we'll do: We'll monitor the shipment and work with the carrier to get updates. These situations typically resolve within a few days.

What's happening: The package may have been:

• Delivered to a neighbor or nearby address by mistake

• Left in an unexpected location on your property

• Picked up by someone else at your address

• Unfortunately, stolen from your delivery location

What we'll do:

1. We'll initiate a carrier investigation to verify the delivery location

2. We'll ask you to check with neighbors and around your property

3. If we suspect theft, we may request that you file a police report for documentation

We work closely with FedEx and UPS to locate packages, and we ask for your patience during this process. We allow carriers up to 21 days from the original estimated delivery date to resolve shipping issues.

Why 21 days? While most issues are resolved much sooner (typically within 3-7 days), some situations require more time for the carrier to investigate thoroughly. This approach helps us avoid sending duplicate shipments that create hassle for you.

At Prevelo, we conduct our own thorough investigation alongside the carrier's efforts. Even if a carrier reports a package as "lost," our experienced team continues to track and investigate - we've learned that packages reported as lost often still make their way to customers.

Why does this matter to you? Sometimes carriers, wanting to provide quick closure to concerned customers, may prematurely conclude a package is lost. However, our years of experience have shown us that many of these "lost" packages are simply delayed and eventually arrive. That's why we rely on our own team's expertise to determine when a package is truly lost before sending a replacement or issuing a refund.

This careful approach protects you from the hassle of receiving duplicate orders and having to arrange returns. Rest assured, if our investigation confirms your package cannot be recovered, we'll promptly send a replacement or provide a full refund - you'll never be left without your purchase.

• We'll stay in communication throughout the process with regular updates

• We'll work directly with the carrier so you don't have to

• We'll resolve the issue either by locating your package or providing a replacement/refund after the investigation period

Be patient: Most shipping issues resolve within a few days, even when tracking seems stuck. Your patience during the investigation period helps us avoid duplicate shipments.

Cooperate with our investigation:

• If the carrier says they delivered to a specific location (back porch, side door, etc.), please check that area

• If tracking shows delivery to a neighbor, please check with them

• If we suspect theft, we'll need you to file a police report and provide us with the report number

Check thoroughly: Sometimes packages are left in unexpected spots - check with building management, neighbors, behind bushes, or other areas around your property

Secure delivery location: Consider having packages held at a FedEx/UPS location if theft is a concern in your area

Stay in touch: Respond to our updates so we can resolve issues as quickly as possible

If you have any concerns about your shipment, please contact us.

Please include your order number and phone number when contacting us.

• This policy applies to shipments within the United States only

• Replacement shipments are sent via standard shipping

• For high-theft areas, we recommend using FedEx/UPS hold for pickup services

We appreciate your patience and understanding. Our goal is to get your child's new bike to you while avoiding the inconvenience of duplicate deliveries that need to be returned.

See Prevelo Bikes Five Year Limited Warranty

See Prevelo Bikes Five Year Limited Warranty

You can submit warranty claims using the form here: Prevelo Bikes Five Year Limited Warranty

See Prevelo Bikes Five Year Limited Warranty