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Cancel an Order
If your order has not shipped you can request to have it canceled using the form here: Cancel Order . Note that it's possible that your order could b...
How quickly do bikes ship?
Please consult our Shipping Page .
Do Prevelo bikes have hand brakes or coaster brakes?
ALL Prevelo bikes have hand brakes. The Alpha One also has a coaster brake, which can be removed with our freewheel kit.
Is the Prevelo Bikes owner's manual available online?
Yes. Click here: Owner's Manual and Assembly Instructions .
Are training wheels available for Prevelo bikes?
We believe that the best way to teach children to ride is to prioritize teaching balance. Learn more here: Why Kids are Better Off Without Training W...
What are the shipping weights and dimensions of Prevelo Bikes?
Here are the approximate shipping weights and dimensions of each bike. Note that there are some variance in weight, particularly if accessories are ad...
What's the difference between the Alpha Series and the Zulu Series?
The Alpha Series are lightweight multipurpose bikes. The Zulu Series are mountain bikes with air fork and hydraulic disk brakes. There are quite a f...
How can I teach my child how to shift
Reach our article on Teaching Children to Shift Gears .