How can I place a pre-order?
If a bike is available for Pre-Order, you'll see a button that says "PRE-ORDER". Just click that button to place your pre-order.
If a bike says "SOLD OUT", then it is not available for pre-order. However, you can get added to the email list to be notified when pre-orders are available. To do be notified when a model is available for pre-order:
- Go to the product page for the model you want to be notified about.
- click on the "NOTIFY WHEN AVAILABLE BUTTON"
- Enter your email address and click "Sign Up"
- We will send you an email when the bike is available for Pre-Order.
Pre-order payment policy
Your credit card will be charged immediately when you place your pre-order. Your pre-order is cancelable and fully refundable.
If you need to cancel a pre-order contact us and we'll take care of it!
Pre-Order Dates
We do not open pre-orders for a shipment until we have a good amount of confidence in the ship date. That being said, the estimated delivery dates listed on our website are based on the best information that we have at the moment. This year has seen a combination of sharp increase in demand and production and logistic disruptions, which makes our lead times less predictable than usual. While we cannot control every variable, we pledge to be honest and transparent about lead times.
Please make sure you understand and are OK with this risk when placing pre-orders.
Our pledges about ship dates:
- The ship dates that are on the website represent our honest estimate of the date that the bikes will ship on, but please understand that they are estimates and, as such, should be considered tentative.
- Where information is imprecise (for example, referencing a month or quarter), it is because unpredictable factors in the supply chain mean that we cannot credibly be more precise.
- We will work tirelessly to keep the bikes on schedule. It's part of our company culture to be very involved in our supply chain and to be proactive about addressing issues that could turn into delays.
- If something happens that changes the ship date we will communicate quickly and clearly about the delay.
- You can cancel your pre-order any time before your bike ships.