2 years ago, we got our son his first Prevelo, the Alpha One on his 3rd birthday. Now we were ready for the Alpha Three for his 5th birthday (he's 44" tall, 47lbs). We called and were told that they were out of stock and supply chain disruptions meant that we would not have one before his 5th birthday. We were very sorry to hear this, though understandable in the global scheme of things during Covid.
A few days later, we received a surprise email from Sarah saying they found one in their stock and it was the exact color we were looking for and were we interested. Of course we were, we ordered it, and it was delivered exactly as promised.
So as usual, Prevelo met and exceeded our expectations when it came to customer care.
The bike itself was great -- beautiful, easy to setup, instructions were obvious and all tools provided. Our son had no problems riding it right away. It was easy to handle, at the lowest seat height, he could put both his feet on the ground without any problems which is comforting. The shifters were also fine, and he can shift both up and down comfortably. We have gone on 6-7mile bike rides over both paved and unpaved terrain the bike handles all that very well.
So bottom line, great bike, great company and good customer care.